--- title: Introduction to KonnekTED and Katee description: Discover how KonnekTED came about and how it empowers victims of domestic abuse through safer communication and choice. image: https://cmsg.uk.com/hubfs/1.png --- [![CMSGlogo=CMSGnamenobackground](https://cmsg.uk.com/hubfs/CMSGlogo=CMSGnamenobackground.jpg)](https://cmsg.uk.com) - [Solutions](https://cmsg.uk.com/solutions) - [REACT](https://cmsg.uk.com/solutions/react) - [ASB App](https://cmsg.uk.com/solutions/asb-app) - [ASB Respect Line](https://cmsg.uk.com/solutions/respect-line) - [NuSense](https://cmsg.uk.com/solutions/nusense) - [KonnekTED](https://cmsg.uk.com/solutions/konnekted) - [Sectors](https://cmsg.uk.com/sectors) - Clients - [Case studies](https://cmsg.uk.com/clients/case-studies) - [Testimonials](https://cmsg.uk.com/clients/testimonials) - [About us](https://cmsg.uk.com/about-cmsg) - Resources - [Blog & news](https://cmsg.uk.com/blog) - [Downloads](https://cmsg.uk.com/resources/downloads) [Get a demo](https://cmsg.uk.com/demo) [Contact us](https://cmsg.uk.com/contact) Domestic abuse # Introduction to KonnekTED and Katee Discover how KonnekTED came about and how it empowers victims of domestic abuse through safer communication and choice. [Katee Swallow](https://cmsg.uk.com/blog/author/katee-swallow) Oct 8, 2026 --- For over 16 years, I have worked alongside victims and survivors of domestic abuse. My background isn't in technology. I didn't set out to create an app, and I certainly never imagined that one day I would be involved in developing one. My background is in social housing and in supporting people experiencing domestic abuse. It is through that work - listening to victims and survivors, working alongside housing teams and specialist services, managing cases, developing processes, leading an organisation through to achieving DAHA gold accreditation and seeing first-hand what can make a difference - that the idea for [KonnekTED](https://cmsg.uk.com/solutions/konnekted) came about. Over the years, I have seen some incredible responses to domestic abuse. I have seen professionals go above and beyond to support someone, partnerships come together to keep someone safe and small interventions make a huge difference to someone's life. But I have also seen the gaps. I have seen how difficult communication can become for someone experiencing domestic abuse. I have seen how much information can be held in different places, how often people have to repeat their experiences and how difficult it can be for professionals to keep track of everything that is happening around a case. And, as technology has continued to develop, I kept coming back to the same thought - t**here has to be a better way.** A way to make communication safer, a way to give victims and survivors more choice and control, a way to help professionals manage cases more effectively. And a way of bringing those two things together, without losing sight of the person at the centre of it all. This is something I have always been incredibly passionate about, and it is why, in November 2025, I reached out to Ben and CMSG with my idea for KonnekTED. One year later, we have created a partnership, and it has been developed into something that I am incredibly proud of. [KonnekTED](https://cmsg.uk.com/solutions/konnekted) came from my passion to do more and to give something back to victims and survivors - to empower them and ultimately help change their lives for the better. My goal has always been to create a better world for those experiencing domestic abuse and to let them know that we are with them, that they are heard and that they are not alone. This app has so many potential benefits for those experiencing domestic abuse, and my hope is that it can give them hope and shine a brighter light for them at the end of what can feel like a very dark tunnel, giving them something powerful at their fingertips. Working to support victims and survivors for over 15 years showed me that there had to be a better way to communicate. Emails, phone calls and even visits can become increasingly more unsafe as technology develops, so why not use technology for good and make communication safer and easier for everyone? - That is where KonnekTED comes in. It was also incredibly important to me that victims and survivors have choice in how their case is managed, and a voice in what support feels right for them at that time. It was important to give them information and tools at their fingertips, so they can be aware of what is available to them and use those tools when, and if, they decide to - all whilst keeping safety and security at the heart of it. The technology itself has also been firmly built around victims and survivors first and foremost, and around real cases and real case management experience. It hasn't been created by someone who simply knows everything there is to know about technology but doesn't necessarily understand domestic abuse. That is why KonnekTED is so important to me. But technology must also improve the way organisations respond to domestic abuse and help them to be compliant, which is exactly why KonnekTED was built in the way it was. In housing, there are a lot of standards and expectations that organisations have to meet when it comes to domestic abuse, and rightly so! KonnekTED brings much of this together and can give teams the confidence to know that they are managing cases in the way they should be, whilst supporting best practice and compliance. That is important to me, because it can help organisations to align their approach and, ultimately, help ensure that domestic abuse support isn't a postcode lottery. I am really excited to introduce KonnekTED and even more excited to get it into the hands of victims and survivors and make a lasting difference! Because, if I am honest, this isn't really about technology - i**t is about the people experiencing domestic abuse.** It is about giving someone more choice, more control, safer communication and access to support when they need it. And if KonnekTED can help even one person feel a little safer, a little more heard, or a little less alone, then it will be worth it. I can't wait to see where it goes. [Book to demo KonnekTED](https://meetings-eu1.hubspot.com/ben-hunt1/konnekted-demohttps://www.hubspot.com)   [Domestic abuse](https://cmsg.uk.com/blog/tag/domestic-abuse) ## Similar posts ASB ### [Modern solutions for ASB reporting and evidence gathering](https://cmsg.uk.com/blog/modern-solutions-for-asb-reporting) Discover how modern digital solutions transform ASB reporting and evidence gathering, leading to efficient case management and better support for... Ben Hunt Mar 18, 2025 ASB ### [How easy is it to report ASB?](https://cmsg.uk.com/blog/how-easy-is-it-to-report-asb) Discover how advances in digital tools & AI are making it easier to report ASB, while highlighting the importance of human interaction and... Ben Hunt Jun 26, 2026 ASB ### [More reports, better results: Why every ASB complaint matters](https://cmsg.uk.com/blog/more-asb-reports-better-results) ASB reporting is vital for safer communities and improved housing outcomes, as every complaint drives effective anti-social behaviour solutions. Ben Hunt Sep 24, 2025 ### Get notified on new community safety insights Be the first to know about insights into community safety and ASB to build or refine your team with the tools and knowledge of today’s industry. Case Management Solutions Group Ltd Ivy House, Evesham Road, Worcester, WR7 4QS 0121 389 2288 [info@cmsg.uk.com](mailto:info@cmsg.uk.com) ### Solutions - [REACT](https://cmsg.uk.com/solutions/react) - [ASB App](https://cmsg.uk.com/solutions/asb-app) - [ASB Respect Line](https://cmsg.uk.com/solutions/respect-line) - [NuSense](https://cmsg.uk.com/solutions/nusense) ### Demo - [Get a demo](https://cmsg.uk.com/demo) ### Company - [About us](https://cmsg.uk.com/about-cmsg) - [Testimonials](https://cmsg.uk.com/clients/testimonials) - [Downloads](https://cmsg.uk.com/resources/downloads) - [Blog](https://cmsg.uk.com/blog) - [Contact](https://cmsg.uk.com/contact) © 2026 CMSG Limited All rights reserved             [Privacy Policy](https://cmsg.uk.com/privacy-policy) [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Katee Swallow", "url" : "https://cmsg.uk.com/blog/author/katee-swallow" }, "dateModified" : "2026-10-08T10:32:45.038Z", "datePublished" : "2026-10-08T10:31:50.000Z", "headline" : "Introduction to KonnekTED and Katee", "image" : [ "https://cmsg.uk.com/hubfs/DA-2.png" ], "mainEntityOfPage" : { "@id" : "https://cmsg.uk.com/blog/konnekted-intro", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://cmsg.uk.com/hubfs/CMSGlogo=CMSGnamenobackground.jpg" }, "name" : "CMSG Ltd" } } ``` ```json { "@context": "https://schema.org", "@type": "Organization", "name": "Case Management Solutions Group", "alternateName": "CMSG", "url": "https://cmsg.uk.com/", "logo": "https://19497641.fs1.hubspotusercontent-na1.net/hubfs/19497641/1.png", "sameAs": [ "https://www.linkedin.com/company/cmsgltd", ] } ``` ```json { "@context" : "https://schema.org", "@type" : "WebSite", "alternateName" : "CMSG", "name" : "Case Management Solutions Group", "url" : "https://cmsg.uk.com/" } ```