Empower. Connect. Change lives.
KonnekTED is a secure app that gives victim/survivors of domestic abuse a safer way to communicate with their housing officer, stay in control of their case, and access support - while helping housing providers meet regulatory and safeguarding expectations.
A safer way to support victims/survivors
Domestic abuse is one of the biggest challenges facing social housing providers today. Alongside supporting residents, landlords must show their services are safe, responsive, accountable, and accessible - a standard set by the Housing Ombudsman, the Chartered Institute of Housing (CIH), the Regulator of Social Housing and the Domestic Abuse Housing Alliance (DAHA).
Yet many services still rely on phone calls, emails and letters - channels that can be inaccessible, unsafe, or simply hard for a victim/survivor to engage with. KonnekTED was built to close that gap: a secure, victim/survivor-centred app that supports safer communication, greater choice, effective case management and stronger regulatory compliance.
Safe & discreet
Designed with privacy and safety in mind, including a covert app mode with a disguised name, wallpaper and password protection.
Emergency support
Quick, discreet access to emergency services, allowing residents to alert the police safely in a crisis.
Control & choice
Victims/survivors decide when, how, and whether to engage with their housing officer, so contact remains safe and appropriate.
Real-time case updates
Residents stay informed on case progress without needing to chase updates or wait for scheduled contact.
Clear next steps
Simple, easy-to-follow actions help residents understand what's happening and what they need to do next.
Access to trusted support
Signposting to local, national and specialist domestic abuse services, all in one place.
What our clients say about us...
Testimonials
The ASB App has given me the opportunity to show the Council just how much of a nuisance my neighbour is. This has been ongoing for a long time now, but we have never had the evidence to prove it happening. Hopefully that will change now. It’s really easy to use and I’m over the moon I now have it on my phone
The ASB App has made my role a lot easier. I know it’s only small, but the travel time alone has been a great saving. And residents love the service too – the feedback has been great. I use the app for site visits and inspections and it’s made the process far easier. It has the potential to save us lots of time and resource
The ASB App is a breath of fresh air to our organisation, as it’s changed the way we engage with our customers who are suffering problems of ASB. We’re currently working on having the evidence integrated into our housing management system, which further cements the service into our ASB processes
The smarter way to support residents through domestic abuse
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Victim/survivor led
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Safer decision-making
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Structured case management
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Enhanced safeguarding
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Regulatory confidence
Puts the resident in control of contact and choice
Secure two-way communication lets residents decide when, how and if they're contacted, supporting a genuinely victim/survivor-led response - rather than one built around organisational process.
Reduces the need for unsafe or unnecessary contact
Live updates from residents mean housing officers can make safer, more informed decisions and step in earlier when risk changes, without relying on repeated calls that could put a resident at risk.
Create, assign and track support plans in one place
Case owners can create, assign and monitor support plans, actions and interventions, with clear accountability and consistent follow-up - all visible to both the resident and the housing team.
Immediate visibility of risk and wellbeing information
Emergency contacts, household members, pets and vulnerabilities are all held securely in one place, giving housing professionals the visibility they need to make timely safeguarding decisions.
Evidence of compliance with DAHA, CIH, the Regulator of Social Housing and the Housing Ombudsman
A complete, auditable communication history and decision log demonstrates safe, responsive, victim/survivor-led practice - supporting DAHA accreditation, Housing Ombudsman expectations, the Regulator of Social Housing and the Domestic Abuse Act 2021.
Need clarification?
Is residents' data secure?
Yes. KonnekTED uses high-grade encryption and security measures, including password protection, so the app can only be accessed by the victim/survivor. Only authorised housing provider staff can see case information.
Can a resident stop contact if it's not safe?
Yes. The Contact Blocker lets a resident block contact immediately if it becomes unsafe to communicate, and automatically notifies the case owner.
What can residents store in the app?
Residents can upload documents and add private or shared journal entries to keep a safe record of abuse. This can support their case and, if needed, provide evidence in a criminal trial.
Does KonnekTED integrate with REACT?
Yes. KonnekTED integrates with our REACT case management platform, so case updates, actions and communication flow directly into the resident's case record.
How does KonnekTED support DAHA accreditation and compliance?
KonnekTED gives victims/survivors greater choice over the support they receive, supports safer communication, strengthens partnership working with other agencies, and keeps a complete communication history and decision log - directly supporting DAHA accreditation, Housing Ombudsman and the Regulator of Social Housing expectations, CIH domestic abuse guidance and the Domestic Abuse Act 2021.