Case management software
REACT is renowned as the UK's No.1 case management platform for housing providers, boasting a fully customisable, web-based system so your team can work on the go. Track and promptly resolve anything from ASB, community safety, safeguarding, domestic abuse, complaints and estate management, across multiple teams.
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Fully customisable case management
REACT provides a specialised case management system to track and resolve all forms of community safety issues. Highly flexible workflow structures are built into your platform, matching specific organisational policies and cases processes. With easy to navigate yet robust case handling functionality, integrated resident data, powerful document generation and analytics galore, REACT is is the perfect solution if you're looking to bring back simplicity and consistency to your case management.
Configurable system
Fully adaptable case management workflows to match providers' policies and procedures.
Multiple departments
Enables coordinated case handling across different teams like housing, legal, and environmental.
Resident profiles
Centralised resident records integrate data from housing management systems.
Robust cases
Comprehensive case handling with full audit history, communication logs and evidence tracking.
Document merge
Populates provider letter templates with case data for communication efficiency.
Assessments
Create customised surveys and assessment forms for providers and residents.
Powerful reporting
Advanced reporting and analytics provide actionable insights from case data.
Mobile accessibility
Browser-based system accessible on laptops, tablets and smartphones.
Security
Leading data security provisions like 2-factor authentication protect sensitive information.
What our clients say about us...
The ASB App has given me the opportunity to show the Council just how much of a nuisance my neighbour is. This has been ongoing for a long time now, but we have never had the evidence to prove it happening. Hopefully that will change now. It’s really easy to use and I’m over the moon I now have it on my phone
The ASB App has made my role a lot easier. I know it’s only small, but the travel time alone has been a great saving. And residents love the service too – the feedback has been great. I use the app for site visits and inspections and it’s made the process far easier. It has the potential to save us lots of time and resource
The ASB App is a breath of fresh air to our organisation, as it’s changed the way we engage with our customers who are suffering problems of ASB. We’re currently working on having the evidence integrated into our housing management system, which further cements the service into our ASB processes
The smarter way to manage community safety
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Full Integration
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Adaptable workflows
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Enhanced productivity
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Purpose-built
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Complete security
Integrating made easy
Using our purpose built tenancy import tool, REACT can pull the information from a clients overriding case management platform detail all of their 'people' and 'property' details, ensuring they are always working with the most up to date data.
Configurability is at the heart of the REACT platform
We will work closely with your individual teams to build in workflow structures for each of your REACT business areas. No two areas of the REACT platform are the same, as we help you drill down into the minute detail of how you need your workflow to look and feel.
Significant time savings per case
The simple flow of REACT is designed to give your teams an easy ride, ensuring they can concentrate their time on the things that matter most. Using REACT brings simplicity back to case management, and a key part of our focus is saving your team time when it comes to managing cases of any kind.
Specifically developed for different business areas
By harnessing the insights and expertise of thousands of frontline workers, the REACT case management platform has been designed to cater to the unique needs and challenges faced by your individual teams. REACT business areas are built to allow teams to quickly and simply deal with things such as anti-social behaviour (ASB), domestic violence, and estate management, without the fuss.
Data is hosted on a dedicated server for complete security
REACT is securely housed on its own dedicated Microsoft Azure server, ensuring that each provider's data is completely isolated and protected at all times. With this level of security and privacy, you can trust that your information is safe and secure while using REACT.
Need clarification?
What can be customised?
REACT clients can customise their platform to their own colour scheme throughout, adding their own company logo and name throughout. Our app's can also be customised for a better all round staff and resident user experience.
Can you change the functionality once you're live with REACT?
Customisations and/or workflow structure changes can be made at any time without restrictions on frequency. Our Support Team is always available to assist with any tweaks or enhancements needed for workflow or system settings.
How much do I pay for a REACT licence?
REACT operates on a per licence per month basis and depending on the number of licences a client will require, depends on how much the platform will cost. We would be pleased to offer a quote for REACT as a platform upon request: info@cmsg.uk.com.
What about security?
REACT is as secure as a hosted case management system could possibly be. We provide all clients with up-to-date security information documents from the outset, including DPIA's and ISCA's. These are available upon request at any time: info@cmsg.uk.com.
How does the App integrate to REACT?
Both the ASB App and REMOTE App are fully integrated into REACT as a platform, allowing evidence entries from residents to feed directly into the relevant case, in live time. Once submitted, evidence reports are added as pending notes allowing officers to review. Officers can then progress these to a case or archive them with a reason.
Can I limit the file size of app reports?
You have full control to the number and size of reports made by resident users, who have access to the ASB or REMOTE apps. We have extended this recently in line with what our app clients have requested.