Out-of-hours ASB reporting
The ASB Respect Line is a dedicated 24/7 antisocial behaviour support hotline allowing housing providers' residents to report issues and receive assistance whenever regular office hours are closed.
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24/7 support for residents
The ASB Respect Line provides dedicated around-the-clock support for housing residents impacted by antisocial behaviour. When regular business hours are closed, our trained specialists are available to take calls, provide assistance and document incidents. This out of hours service ensures residents always have someone available to contact for help addressing ASB problems.
24/7 access
Residents can call anytime to report ASB issues when they occur rather than waiting for office hours.
Experts on call
Trained housing and police professionals handle calls for best support and understand ASB cases in depth.
Case documentation
Full details of all calls are logged and neatly formatted into case file notes for housing providers each morning.
Regular check-ins
We follow up on serious cases with call backs over weekends to check in on impacted residents.
Direct agency reporting
We can directly contact police and environmental health to report issues on the resident's behalf after hours.
Outbound welfare calls
We make welfare calls to an identified list of residents who require an extra level of support.
What our clients say about us...
Testimonials
The ASB App has given me the opportunity to show the Council just how much of a nuisance my neighbour is. This has been ongoing for a long time now, but we have never had the evidence to prove it happening. Hopefully that will change now. It’s really easy to use and I’m over the moon I now have it on my phone
The ASB App has made my role a lot easier. I know it’s only small, but the travel time alone has been a great saving. And residents love the service too – the feedback has been great. I use the app for site visits and inspections and it’s made the process far easier. It has the potential to save us lots of time and resource
The ASB App is a breath of fresh air to our organisation, as it’s changed the way we engage with our customers who are suffering problems of ASB. We’re currently working on having the evidence integrated into our housing management system, which further cements the service into our ASB processes
Out-of-hours support for ASB issues
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Reassure residents
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Faster case management
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Cost-effective
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Direct reporting
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Improve perceptions
Provides residents comfort and peace of mind knowing
Residents can rest easy knowing that our support staff is always just a call away, 24/7, to address any ASB issues that may arise. This immediate access to assistance not only provides comfort and peace of mind but also significantly reduces stress levels, allowing residents to focus on enjoying their living environment without any unnecessary worries.
Streamlined case notes presented each morning
Housing providers can access streamlined case notes every morning, enabling them to swiftly grasp the situation at hand and tackle issues more effectively, all while eliminating any resident backlogs.
Save on the significant costs of 24-hour staffing
Housing providers can significantly reduce their operational costs by eliminating the need for 24-hour staffing and overnight call centre responsibilities.
We liaise directly with police, environmental health and other agencies
Our dedicated team stays in constant communication with authorities such as the police, environmental health departments, and other relevant agencies to swiftly address any concerns on behalf of residents. By reporting issues after hours, we aim to alleviate the burden on residents, giving them peace of mind and saving them valuable time and effort.
Demonstrate commitment to residents with 24/7 support
By offering 24/7 assistance, a housing provider not only shows their dedication to serving tenants at any time of day or night but also establishes a reputation for reliability and exceptional customer service. This commitment to round-the-clock support goes above and beyond the standard 9 to 5 availability, setting them apart as a trustworthy and responsive partner for their residents.
Need clarification?
What training does your staff have?
Our staff completes comprehensive training on housing issues, antisocial behaviour case management, call-handling procedures and communication tactics. Many also have prior experience in housing or police roles.
What is the process for receiving case notes?
Detailed case notes are submitted through secure online portals to designated provider staff by 9 AM each morning for any calls received overnight.
What is an outbound welfare call?
Outbound welfare calls were started during Covid for the more vulnerable, and it's become a key part of our service today. Our team are perfectly placed to contact vulnerable residents outside of office hours to check that they are OK. Any communication is presented the same way as inbound calls, with file notes delivered to case officers the next working day.